Frequently asked questions
Frequently asked questions
Cleaning
Do I need to supply anything?
No. We provide all necessities to complete the job. In the case you want a specific product used, please leave it out and make a note in the instructions for us.
What is your policy on canceling and/or rescheduling?
As long as you do it 48 hours before your appointment, it's free. Past 24 hours, there will be a 50% of service ($25 minimum) fee incurred as we'll be unable to fill that time slot on such short notice.
How much do you tip a house cleaning service?
Our policy is that tipping is always appreciated by cleaners or handymen who do a great job, but never required. Approx. 10-15% of total service cost is recommended. The entirety of the tip gets passed through to the cleaners or handymen. Abroad doesn’t take any penny. It’s a great way to show your appreciation for your cleaner or handymen and a job well done.
Further, we’ve found that cleaner or handymen are usually much more likely to pick up your jobs and flex their own schedules to meet yours when you’ve tipped them in the past! If your cleaner or handymen work hard or travel a long way to get to your house in bad weather, it’s a nice way to show your appreciation. Tipping can be done right through the app on your credit card, same as you paid for the booking.
Will there be any extra charge for cleaning?
When you book the service online, the price indicated is just an estimate. If the actual service time exceeds the 2 hour estimation, we will need to charge over-time fee. We will confirm the detail with our clean crew and provide you the new invoive to pay.
What if I have other requests that not mentioned in your services?
Feel free to let us know if you have any special request, for example, you would like to have us clean up your cat litter box. We will try our best to fulfill your requirements.
What if I want to schedule for a recurring service?
We do provide service subscription, and offer big discount for recurring reservation. Please contact us for details and save more!
Moving
How do you charge?
What payment methods do you accept?
Please use credit/debit card to pay via our official website.
Can you finish moving on time?
How do you estimate the moving time and travel distance?
Can you help with furniture disassembly or assembly?
Do you move all kinds of furniture?
Can you help with packing?
Do you move items that worth more than $1000?
How much should we tip?
Do we need to reserve the parking in advance?
- Parking is essential for an efficient moving process. Please contact your property manager, or front desk staff to reserve the parking on your moving day. And let us now the parking location, time limitations.
Do we need to reserve the elevator in advance?
Do we need to empty all dresser drawers?
What are tips for an easier moving process?
Will there be an extra charge?
The price indicated upon your reservation is a reasonable estimate. If the moving distance and/or actual working hours exceeds our estimation, we will send a new invoice to you after we confirm the details with our moving crew.
Can we have an early check-in / late check-out?
If the unit is available the day before, or day after, we can certainly try to accommodate. However, when we are running 90%-100% occupancy rate, we need time to clean and prepare the room to next guests. Thank you for your understanding.
Do shoes come off when we enter?
Are we allowed to use the kitchen and livingroom?
Of course, you can use them during your stay! However, it is a common area, so please clean it up when you finish using it.
When is the start of the courtesy quiet hour?
Are my belongings safe if I share the residence with other guests?
Can we bring a friend/family member?
Does the Landlord need to buy any insurance?
Why choose Ramblei?
Would tenants cause damage to my properties?
How do you secure my properties?
Are my rents going to be available on time?
Does Abroad responsible for tenants' background check?
Storage
What payment methods do you accept?
We currently do not accept cash payments, except tips for movers.
Once we confirmed your storage reservation, you will receive an electronic invoice via email and pay online using paypal.
Can you help with furniture disassembly or assembly?
Can you help with packing?
Do you store items that worth more than $1000?
Do we need to reserve the parking in advance?
Do we need to reserve the elevator in advance?
What are tips for an efficient pickup and safe storage?
Can we store furniture?
Yes, but most furniture (sofa, dining table, mattress, beds etc.) will require a second mover duing the pickup process, also will need a second or more storage palette.
Are my items secured?
Yes! We will store your items in secured commercial warehouse, which is closed to public and only authorized personnel are allowed near stored items.