Frequently asked questions

Frequently asked questions

Cleaning

Do I need to supply anything?


No. We provide all necessities to complete the job. In the case you want a specific product used, please leave it out and make a note in the instructions for us.




What is your policy on canceling and/or rescheduling?


As long as you do it 48 hours before your appointment, it's free. Past 24 hours, there will be a 50% of service ($25 minimum) fee incurred as we'll be unable to fill that time slot on such short notice.




How much do you tip a house cleaning service?


Our policy is that tipping is always appreciated by cleaners or handymen who do a great job, but never required. Approx. 10-15% of total service cost is recommended. The entirety of the tip gets passed through to the cleaners or handymen. Abroad doesn’t take any penny. It’s a great way to show your appreciation for your cleaner or handymen and a job well done.

Further, we’ve found that cleaner or handymen are usually much more likely to pick up your jobs and flex their own schedules to meet yours when you’ve tipped them in the past! If your cleaner or handymen work hard or travel a long way to get to your house in bad weather, it’s a nice way to show your appreciation. Tipping can be done right through the app on your credit card, same as you paid for the booking.




Will there be any extra charge for cleaning?


When you book the service online, the price indicated is just an estimate. If the actual service time exceeds the 2 hour estimation, we will need to charge over-time fee. We will confirm the detail with our clean crew and provide you the new invoive to pay.




What if I have other requests that not mentioned in your services?


Feel free to let us know if you have any special request, for example, you would like to have us clean up your cat litter box. We will try our best to fulfill your requirements.




What if I want to schedule for a recurring service?


We do provide service subscription, and offer big discount for recurring reservation. Please contact us for details and save more!





Moving

How do you charge?


Truck fee + Hourly Labor fee +Tax +Tips




What payment methods do you accept?


Please use credit/debit card to pay via our official website. Feel free to contact us if you prefer other payment method.




Can you finish moving on time?


The actual moving time may be longer than estimated. Factors include but not limited to insufficient labors, long walking distance, busy traffic, etc.




How do you estimate the moving time and travel distance?


For moving time, it starts from the crew’s arrival until moving request’s fulfillment. For travel distance, it starts counting when the driver leaves our warehouse.




Can you help with furniture disassembly or assembly?


Yes, the time spent will be counted into working time. We do not recommend disassembly for some furniture because of the material (i.e. Particle Board as used on Ikea Closets). We suggest customers disassemble and reassemble on their own to save time. Please let us know if you need this service in advance; our crew can bring professional equipment. Please be aware, we also charge for the equipment usage.




Do you move all kinds of furniture?


We only move solid wood, Plywood, and metal furniture. We do not recommend moving of furniture made of MDF board (from IKEA, Wal-Mart, Target, etc.,). We can help you move furniture that made of MDF board if needed, and our crew will try their best to avoid damages. Please be aware, we are not responsible for damages on MDF furniture during the moving.




Can you help with packing?


We do not provide belongings packing, but furniture wrapping. We will count wrapping time. Please let us know if you need this service in advance, so our crew can bring wrapping material.




Do you move items that worth more than $1000?


Yes, we do. Please notify us of any items with value over $1000.




How much should we tip?


Tips of approximately 10-15% of the total moving cost are recommended.




Do we need to reserve the parking in advance?


  • Parking is essential for an efficient moving process. Please contact your property manager, or front desk staff to reserve the parking on your moving day. And let us now the parking location, time limitations.




Do we need to reserve the elevator in advance?


Please contact your property manager, or front desk staff to reserve the elevator on your moving day. Many properties restrict the use of the elevator without reservation due to the inconvenience for other residents.




Do we need to empty all dresser drawers?


Yes. Please make sure all drawers are empty before our arrival. Our crew may need to flip items upside down for easier moving. Items remained can be damaged during moving.




What are tips for an easier moving process?


-Get organized and finish packing before moving day. -Label the box for fragile items. -Do not pack heavy items in large boxes. -Secure your high-value items properly. -Notify us for any moving difficulties. -Notify us for any moving request changes




Will there be an extra charge?


The price indicated upon your reservation is a reasonable estimate. If the moving distance and/or actual working hours exceeds our estimation, we will send a new invoice to you after we confirm the details with our moving crew.





Can we have an early check-in / late check-out?


If the unit is available the day before, or day after, we can certainly try to accommodate. However, when we are running 90%-100% occupancy rate, we need time to clean and prepare the room to next guests. Thank you for your understanding.




Do shoes come off when we enter?


Yes! No outdoor shoes are allowed inside the house!




Are we allowed to use the kitchen and livingroom?


Of course, you can use them during your stay! However, it is a common area, so please clean it up when you finish using it.




When is the start of the courtesy quiet hour?


Our courtesy quiet hour starts at 10 pm. Please respect your neighbors and don’t scream and laugher late into the night.




Are my belongings safe if I share the residence with other guests?


Each of our room has a lock and we will provide your own special code to access the room.




Can we bring a friend/family member?


Please don’t bring five people to your two-person booking. The guests who aren’t part of our official booking are not covered by our insurance. Therefore, if something goes wrong, our insurance doesn’t cover any liability issues.





Does the Landlord need to buy any insurance?


We strongly recommend the landlord to buy the insurance for the property, including theft or burglary by tenants or their guests. Malicious damage or vandalism by tenants or their guests. Loss of rent due to tenant default.

YD Fortune, on the behalf of Ramblei, holds general liability insurance and errors and omissions insurance for long-term property management.

Airbnb also provides up to $1,000,000 of coverage in case property damage occurs.




Why choose Ramblei?


Ramblei is a platform fully funded by YD Fortune, LLC. Its advantaged background and unique operation experience help landlord get stable monthly rental income. Different from traditional property management, Ramblei will try every effort to fill vacancy and increase income!




Would tenants cause damage to my properties?


We have special inspectors in every district to check the house regularly, and we will timely update and send you a house report every month. If a tenant does make a damage to your property, we will send out our maintenance team to get that fixed, and also have the tenant pay for it.




How do you secure my properties?


For short-term rental management, we provide electric lock for every property. Every time after short-term tenants check out, we will update the new passcode of the e-lock to make sure the security of the properties. For long-term rental management, we will change a new set of keys after tenants check out.




Are my rents going to be available on time?


Don’t worry! If you sign a rental contract directly with Ramblei, we promise we will get stable rental income from us!

If you chose our professional property management service, Ramblei will conduct basic credit check of every tenants to make sure they will pay their rents on time. We always attract people with higher credits by providing a higher living standard at a more affordable cost!




Does Abroad responsible for tenants' background check?


If a landlord asks for a background check from tenants, application and screening fees generally cost $35-$75 per person, and the landlord is responsible for the payment. Ramblei cannot profit from application fees, and we will provide the options of screening companies to the landlord, including criminal background checks, credit checks, eviction and court records, employment history and rental histories.





Storage

What payment methods do you accept?


We currently do not accept cash payments, except tips for movers.

Once we confirmed your storage reservation, you will receive an electronic invoice via email and pay online using paypal.

Feel free to contact us if you prefer other payment method.




Can you help with furniture disassembly or assembly?


We do not offer funriture disassembly or assembly. If you disassembled any furniture, make sure you have all small parts (screws etc.) safe packed and attached.




Can you help with packing?


We do not provide belongings packing, but furniture wrapping.
Please make sure you have all belongings packed and ready to move.




Do you store items that worth more than $1000?


Yes, we do. But you will need to purchase a separate insurance. Please notify us of any items with value over $1000, we will help you out regarding the insurance.




Do we need to reserve the parking in advance?


Parking is essential for an efficient moving process. Please contact your property manager, or front desk staff to reserve the parking on your moving day. And let us now the parking location, time limitations.




Do we need to reserve the elevator in advance?


Please contact your property manager, or front desk staff to reserve the elevator on your pickup day. Many properties restrict the use of the elevator without reservation due to the inconvenience for other residents.




What are tips for an efficient pickup and safe storage?


-Get organized and finish packing before pickup day. -Label the box for fragile items. -Do not pack heavy items in large boxes. -Secure your high-value items properly. -Notify us for any pickup difficulties. -Notify us for any pickup request changes




Can we store furniture?


Yes, but most furniture (sofa, dining table, mattress, beds etc.) will require a second mover duing the pickup process, also will need a second or more storage palette. Please let us know if you have large furniture need to be stored, and we will help you with movers arrangement.




Are my items secured?


Yes! We will store your items in secured commercial warehouse, which is closed to public and only authorized personnel are allowed near stored items. If your items are damaged during the moving or storing , we do have insurance to cover all your lost.





1500 Market Street, East Tower 12th Floor, Philadelphia, PA 19102

contact@ydfortune.com (Rental)

marketing@ydfortune.com(Ramblei Member Card)

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